Returns and Complaints

Returns and Complaints

Returns

A Consumer may, within 14 calendar days from the date of delivery of the goods, withdraw from the agreement without giving any reason by submitting an appropriate declaration to the Seller. Sending the declaration before the deadline is sufficient to meet the deadline. The declaration can be made on a form, the template of which is an appendix to the Act on Consumer Rights of 30 May 2014. The right of return applies to private individuals (not companies).

If no declaration is received, returns will not be accepted and will be sent back to the sender.

The right to withdraw from the agreement does not apply to the customer when the subject of the sales agreement is a non-prefabricated item, produced according to the consumer's specifications or serving to meet their individual needs, e.g., goods cut to a specific length; goods produced for a customer's order, e.g., of a specific length or color.

In the event of withdrawal from the agreement, the cost of delivering the returned goods shall be borne by the Customer.

When exercising the right of withdrawal, the Customer is obliged to return the goods in an unchanged condition. The Customer is liable for returning the goods in a condition that violates this rule. The return of the goods should take place immediately, no later than 14 days from the date of submitting the declaration of withdrawal from the transaction. Sending the goods back before the deadline is sufficient to meet the deadline.

Returned goods should be sent to the address:

MH Projekt Monika Hubisz

ul. Hermesa 8 lok. 1, 80-299 Gdańsk

The refund of the amount due to the Customer resulting from withdrawal from the transaction will be made within 14 days from the date of receipt of the returned goods to the account indicated in the declaration or to the account used to conclude the purchase transaction.

Complaints

Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Customer in writing to the Seller's address: MH Projekt Monika Hubisz, ul. Hermesa 8 lok. 1, 80-299 Gdańsk. The complaint notification should include a description of the problem and data identifying the purchase, i.e., the agreement number and the details of the Customer who concluded the agreement.

The Customer may send the above notification by email to: office@feraw.eu

The Seller will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint.

The Buyer has the right to return the goods if the goods are not in conformity with the agreement. The Buyer is obliged to promptly inform the Seller thereof, attaching a detailed description of the lack of conformity of the goods with the agreement. The Seller undertakes to repair or replace the goods with new ones within 14 days.

The cost of replacing the goods is borne by the Seller only if the complaint is found justified.

The Customer may send the above notification by email to: office@feraw.eu

If a store customer wishes to enter into a dispute with our company regarding the handling of a product complaint, they have the option to use out-of-court dispute resolution methods. Any disputes arising from the sales agreement may be resolved through mediation by mediators of the Mediation Center of the Arbitration Court at the National Chamber of Commerce in Warsaw, in accordance with the rules of that Court in force on the date of submitting the mediation request.